Frequently Asked Questions
Have a question? You’ve come to the right place.
We’ve tried to cover all the bases in the topics below. However, if you still can’t find the answer to your question, please let us know and we’ll do our best to get you the answer.
Booking in advance is required. Our tours often sell out quickly (especially on high season). If you don’t want to get caught at the last minute, please check out our tour schedule and availability.
Yes. Reservations are required for all persons, regardless of age. Some sites limit the number of people.
Yes we do, please check on the page of the tour you are interested in or contact us.
Walk-up guests for our tours will not be permitted. We strongly suggest contacting us or booking in advance.
If you are more than 6 people we suggest you to book the private tour, and if you are more than 20 we suggest you to contact us in advance to better accommodate your wishes.
We are happy to assist with this request – availability permitting. Please contact our Customer Care Team who can check availability on the tour and take payment for the additional booking, as payment details are not saved in our system for security reasons.
We recommend to book tour in advance, but if you want to find a last minute opportunity feel free to contact us and we’ll do our best.
We do not officially provide a waiting list. If a tour on a specific date is sold out, there is always a chance that we will add an additional tour. Please contact us and let us know what date you are interested in.
Yes, the tour price include booking and entrance fees.
Yes, we offer “Skip the line” tickets for all the sites and museums which have a preferred entrance.
This is optional. You will receive your booking confirmation and a reminder on the day before your tour via email. We do recommend, however, that you hand in a phone number by which you can be reached on the day of the tour. This way, we can get in touch with you if there are any short notice changes to the tour.
To cancel your booking, please contact our Customer Care team by phone or email.
Please allow 2 – 3 weeks for your refund to be returned via the payment method provided at time of booking.
The maximum size on our tours is 6 participants.
But if you book a private tour you will decide the number of participants.
Please try to be on time. We recommend arriving at the meeting point at least ca. 15 minutes before the tour starts. We also recommend checking with your concierge or online how much time you need to make it to the tour on time and allow some extra buffer time (if you need a transfer from your hotel please contact us). On the email that you receive the day you book the tour you find a phone number to call in case of problems, don’t hesitate to contact us for any late arrivals. We reserve the right to release any late arrivals who do not contact us as “no shows.”
Our tours go out rain or shine. Dress appropriately for the conditions. If the weather is bad your guide will include as many “bad weather” indoor stops as possible. Comfortable walking shoes are recommended. However, in case of bad weather conditions some of the venues or parts of the venue may be subject to last-minute, unpredictable closures.
On the email that you receive the day you book the tour you find the meeting point address that you can check even on every tour page which has a map for the starting and ending location.
That really depends on your kid, but generally all of our tours are suitable for children, our tours are designed to be suitable for people of all ages. If you wish to have a kids friendly tour please contact us and we will design one for your family.
Most of our tours are no more than 1,5 mile in length. Obviously, longer tours will walk longer distances. If you have problems with walking longer distances, we recommend you booking the private tour, so you can decide how fast the tour moves. If you have any mobility issues please let us know before the tour day.
Unfortunately not all of our tours can accommodate wheelchairs and strollers, but if you have any mobility issues please contact us before booking to ensure that we can make the route accessible.
Yes there are! Restrooms will be available, your tour guide will let you know when the next restroom opportunity is one coming up.
Choose shoes that are well-cushioned and comfortable for standing for long periods. Avoid minimalist shoes or sandals that are not cushioned.
During summer time bring: sunglasses, a hat and a bottle of water that you can refill on the plenty fountain’s of Rome.
During winter time bring: umbrella, jacket or a windbreaker.
During the tour you would be probably visit a church where admittance, as in the Vatican Museums, the Sistine Chapel, St. Peter’s Basilica and the Pantheon, is permitted only to appropriately dressed visitors.
Inside the Churches low cut or sleeveless clothing, shorts, miniskirts and hats are not allowed so remember to bring a scarf to cover your shoulders before enter inside.
Cameras are permitted without tripods and selfie sticks are not allowed. Photos without flash are allowed inside, but note that only in the Sistine Chapel taking picture is forbidden.
We ask that you arrive at our meeting point at least 15 minutes prior to your tour start time. The sooner we start check in, the sooner we can be gliding around town!
The show must go on! Our tours go out rain or shine. Dress appropriately for the conditions. If the weather is bad your guide will include as many “bad weather” indoor stops as possible. Comfortable walking shoes are recommended.
Many parts of the tour remain the same, but we do our best to improve upon and enhance the tour. Don’t be embarrassed to come back for more and repeat the experience – many people do!
Yes. Most of the Tours are offered in English, but we also have Spanish, Italian, German, French, Russian, Portuguese and Chinese. Please email us or call us if you are interested in those other languages we will be happy to accommodate it for you.
At most of the museums and archeological sites, visitors are required to walk through a metal detector and bags are scanned through x-ray machines.
We suggests that visitors bring only a small purse or “fanny-pack”-style bag. Large daypacks, backpacks or luggage won’t be allowed inside.
Hotel pickups are not included. But do not hesitate to contact us if you need it. We can arrange it for you.
No. But do not hesitate to contact us if you need it. We can arrange it for you.
Gratuities are not included in the ticket price. While not mandatory, if you had a great time, tips are graciously accepted by the tour guides.
Choose shoes that are well-cushioned and comfortable for standing for long periods. Avoid minimalist shoes or sandals that are not cushioned.During summer time bring: Sunglasses, a Hat and a bottle of water that you can refill on the fountains of Rome. During winter time bring: an umbrella, a Jacket or a Windbreaker.
Rome’s climate is Mediterranean, with warm and humid summers (temperatures in July and August can easily exceed 90 degrees Fahrenheit, with humidity to match) and occasionally showers, while the rest of the year is pleasant, with temperatures rarely dipping below 40 degrees Fahrenheit. January is usually the coldest month, October and November are the rainiest months.