Cancellation Policy

This cancellation policy applies to all services booked on guideyouitaly.com
Any cancellations must be advised to guideyouitaly.com in written (booking@guideyouitaly.com) or by phone to (+39) 3498105476

NO SHOW/LATE ARRIVAL

Tours run rain or shine with some variations to accommodate the weather. No shows and late arrival are treated as last-minute cancellations and are non-refundable.

CANCELLATION FEE

In order to continue to offer top-rated services and guaranteed tour departures, cancellations and amendments are subject to cancellation fees. The policy applies to all group and private tours listed and booked through guideyouitaly.com

GROUP TOURS & SERVICES

– Cancellations received more than 72 hours before the scheduled starting time: Full refund (except the cancellation fee).
– Cancellations received less than 72 hours before the scheduled starting time: No refund

PRIVATE TOURS & SERVICES

– Cancellations received more than 7 days before the scheduled starting time: Full refund (except the cancellation fee).
– Cancellations received less than 7 days before the scheduled starting time: No refund.

TRANSFERS

– Transfer cancellations recived up to 72 hours before scheduled pickup time: Full refund (except the cancellation fee).
– Transfer cancellations recived less than 72 hours before scheduled pickup time: No refund

AMENDMENTS

Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs are subject to availability and fees. Please contact us by email to info@guideyouitaly.com if you wish to change a tour.

UNPREDICTABLE CLOUSURE AND STRIKES

When this occurs we will promptly provide an alternative tour. This will not entitle the customer to any sort of refund.

If you have questions, please feel free to contact us at info@guideyouitaly.com and don’t forget to read the FAQs and Terms and Conditions pages.